Logistic Chain.
"The Logistics Chain is integrated by all means and methods necessary to carry out the organization of a company, or a service".
(Royal Spanish Academy).
It integrates the management and planning of processes of provisioning, production and distribution and the subprocesses that integrate them as storage, inventory, transportation, transaction costs and customer service, among others.
The logistics chain operates in the production of a product or service that will be delivered to a customer in the agreed time, with the quality offered and at an appropriate price.
Suppliers and clients are served according to policies and Customer service strategies.
Customer satisfaction is the product Expected from logistics management.
In this context, we analyze the integration of the logistics chain, through the management of procurement and distribution.
Supply Management.
Provisioning is a process that involves several threads. Through it, suppliers and sources of supply are identified, evaluated, and selected, frequencies are established for replenishment, the level of safety stock is controlled and quality is controlled.
The main functions of procurement are:
• Shopping.
• Reception.
• Control of inputs.
• Storage.
• Control of raw materials.
• Supplies for production.
In procurement, the selection of suppliers requires a company to be certified in the ISO 9001: 2000 standard.
The company must supply and manage the materials and it is through the provisioning. Also called supply logistics, or supply chain whose purpose is to provide the continuity of the flow of materials and exercise control.
Procurement management is important, determining quantities and timing to purchase, determining the quality policies of the products to be purchased, and pricing strategies and supplier delivery times.
Distribution Management.
The distribution management is responsible for carrying and mobilizing the cargo through the planning, execution and control of the transportation to the intermediate and / or final customers under the agreed, negotiated and contracted conditions.
Customer service.
The customer is the most important thing for a company or organization. This depends on him and his requirements.
Customer Needs
The organizations that remain in the market are those that promote changes in their processes and in their organizational culture to meet the needs of the client. These changes involve all internal and external customers.
Companies should know and rethink:
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What does my client want?
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What do you value about my product or service?
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What added value can I give you?
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How can I detect an unsatisfied customer before losing it?
Remember to do your Quiz!