Logística 

Return Logistics.

The return of a product or the exchange for another is a right that has a consumer, customer or buyer when for various reasons does not conform to the clauses agreed, either by:

​

• Business reasons.
• Errors in order processing.
• Manufacturer Warranty.
• Defects or malfunctions.
• Faults in transportation.

​

Returns are part of the so-called reverse logistics, which is responsible for planning, operating and controlling the flow of information and materials corresponding to the return of after-sales and after consumption goods to the business cycle or the production cycle through channels Of reverse distribution.

​

To carry out a return process it is necessary that the company has established a procedure that allows to maintain the names and policies of the same, so that at the moment in which it can be collated and allows it to execute the corresponding procedures.

Types of return:

• Return "Merchandise in perfect condition".
  Fresh, chilled and frozen products must be collected by the supplier as soon as the return is announced to avoid deterioration of the merchandise or authorize its destruction or donation.

​

• Return of faults.
  This type of merchandise will be related at the points of sale by employees and separated by subline and supplier in sealed packages, certifying their contents and aiming with name, certificate and signature documents that cover the return to the supplier.

​

• Return by expiration date.
  The product must be collected by the supplier and changed by another.

​

• Refund for lack of supplier storage.
  Agreement established to determine who assumes the cost of returning the goods to their place of origin.